1. PRICES

(a) All prices are subject to VAT at the appropriate rate.

(b) Prices are subject to alteration without notice.

(c) Quotations do not constitute an offer and shall not bind the company, until the order has been placed and accepted.

(d) We reserve the right to make a charge, to cover the extra cost involved, in accepting the return of incorrectly ordered standard stock items.

(e) We cannot accept the return of cement, plaster and plasterboard for any reason and all goods that have been specially ordered.

2. PAYMENT

(a) Unless the sale is for cash or is upon the shorter credit terms indicated on this invoice, accounts are due for payment on the last day of the month following the date of deliver. Receipts will only be recognised if on our printed form.

(b) We reserve the right to refuse to execute an order or contract if the arrangements for payment or customer’s credit are not satisfactory to us. Interest rate at the rate of 2.5% per annum above the current Barclays Bank plc base rate shall be payable in respect of all sums outstanding.

(c) Dishonoured cheques. The seller reserves the right to debit the purchasers account, with any charges, relating to such dishonoured cheques.

(d) We reserve the right, to collect all monies outstanding, if for any reason our payments terms are breached, furthermore any extra costs incurred will be added to the outstanding total.

3. DELIVERY

(a) If the customer wishes to claim that there is any shortage on delivery in respect of goods or materials supplied by us (or the same have been damaged in transit or that any goods, he/she shall give notice to us within three days after the date of delivery of the same. If customer fails to give such notice and fails to give us the opportunity to inspect the entire consignment the goods or materials shall be deemed to have been delivered in good order and to be in accordance with the contract in all respects.

(b) Our insurance covers delivery to kerbside only. Our drivers will only enter private property under their discretion and express understanding that any damage caused, is solely the responsibility of the purchaser or his/her agents.

(c) Delivery dates/times stated in any form are guidelines only. We do not guarantee delivery dates or times due to factors such as accidents, breakdowns, traffic, errors, and as a result, recommend that you do not hire labour reliant on delivery. We will not compensate/reimburse for failed or delayed delivery for whatever reason.

4. PRESENTATION

(a) The customer must be responsible for the suitability of goods or materials he orders. No condition is made or to be implied nor is any warranty given or to be implied as to the suitability of goods or materials for any particular purpose or for use and any specific condition notwithstanding that such purpose o conditions may be known or made to us.

(b) In accepting delivery of the goods you acknowledge that no representations whether verbal or in writing have been made by us or by any officer, servant, or agent of ours which have induced you to enter into the contract for the purchase of the goods.

5. DEFECTIVE GOODS

Save as herein appearing goods or materials supplied will be replaced or repaired free of charge or in our absolute discretion the purchase price refunded in we are satisfied that they were defective in materials or workmanship on delivery and notice of the defect is given to us within seven days of delivery and the goods are returned to our depot carriage paid. Any defected goods must be returned in their original form (as delivered) we cannot replace/refund any goods that have been trimmed from their original size. No refund will be made without original invoice / receipt. Apart from our liability damages for the personal injury or death of any person due to defective goods being supplied, our liability for loss arising from negligence or breach of contract shall be limited to the contract price of the goods.

6. CANCELLATION & RETURNS

Contracts and offers may not be cancelled by customers except with out written sanction only. Orders for goods made or cut specially to order cannot be cancelled.

Due to the nature of the goods we sell, customers are responsible for the transportation of refunds. 

We can collect goods requiring a refund, however, a transportation charge (same as delivery charge for your delivery zone).

Any items incorrectly delivered will be collected and replaced free-of-charge. 

Refunds can be requested through your dashboard or by calling us on 0203 917 4440 (option 1).

Any goods which have been cut are ineligible for return. Items must remain in their original size and length as delivered to qualify for return/refund.

 You have 14 days to request a return/refund for non-faulty goods, and 30 days for faulty goods.

7. RISK

All goods are sold are at the sole risk of the customer after their date of collection.

8. TITLE

(a) The property in goods or materials sold by us to the customer shall remain vested in us until all sums owed by the customer to us on whatsoever grounds shall have been payed and the goods have been delivered, you enter into a contract with Fulham Timber Merchants Ltd at the point of accepting your delivery.

(b) The customer shall store goods or materials sold by us in such a way that they are readily capable of being identified as our property.

(c) We shall have the right at any time to repossess any goods or materials sold by us to which title shall not have passed. In this event we shall be absolutely entitled to resell the same or to use them in our business as we may think fit. If we resell the same goods or materials we shall be absolutely entitled to the proceeds of resale.