Our contact details

Name: Fulham Timber Merchants Ltd
ICO Reference No: ZA704275

Address: Unit 9 Ellerslie Square Ind Est
Lyham Road,
London
SW2 5DZ

Phone: 0207 738 3268
E-mail: online@fulhamtimber.co.uk

At Fulham Timber Ltd we are committed to protecting your privacy and we comply with all the current Data Protection Laws applicable to the UK. We are a registered data user under the Data Protection Act 2018. This Privacy Policy explains why we collect data, what information we collect, and how we use it. This policy forms part of our Terms and Conditions of Use
What information we collect
Personal data means any information about an individual from which that person can be identified. We collect different personal data about you including the following:
• Identity Data including first name, surname or username. We may also collect your title, marital status, gender and date of birth
• Financial Data including payment card details, bank details and credit reference details
• Contact Data including home, business or billing address, email address and telephone number
• Technical Data including IP address, browser, login data, operating system and platform as well as website usage
• Profile Data including usernames and passwords for our website
• Transaction Data including details about your trading history with us
• Marketing Data including your consent or refusal to receive promotional marketing from FTM and your communication preferences
How we collect information
We collect information in a variety of ways:
• Contact forms and account applications
• Emails sent to us requesting quotes, information, service
• Telephone calls
• Orders placed
• Cookies from website (www.fulhamtimber.co.uk/cookies for details)

How we use the information
We may use the information we collect about you to:

• Manage your account (if applicable) and our relationship with you
• Process your order, provide goods or services and to process payment of these
• Contact you about our services, promotions and activities (if you consent to be contacted)
• Notify you of any changes to our services
• Fulfil the needs of any contract we have entered into with you
• Use data analytics to improve our website and services
We may also need to collect information to comply with a legal or regulatory obligation

Sharing your Personal Data
We will never share your personal data with any third party for marketing purposes. However, we may use third party services in order to fulfil our contracts / orders with you.These companies are prohibited from using your data for any other purpose than the service provided. These services include, but are not limited to:

• Supplying or delivering goods on our behalf
• Providing product information for use with those goods
• Supplying support in relation to faulty goods / technical disputes etc
We may have to disclose your information because we have been requested by a law enforcement agency or court to do so
Lawful Basis for Collecting Data
We collect Personal Data for various reasons including, but not limited to, the following:
• For legitimate interests – operating our business, provision of accounts, payments and administration, to prevent fraud
• To manage and operate online services for retail and trade purposes, network security, IT administration, to keep online services updated and relevant
• To develop our business and product offering, and to define our marketing strategy
• To establish, exercise or defend legal claims
• To comply with all company legal obligations

How is Your Information Protected
We take the protection of your personal data and information extremely seriously and have appropriate technological and physical procedures and security in place to keep it safe. We restrict access to personal information to employees who need it for the purposes of dealing with your account, order, or enquiry. We only retain collected information for as long as necessary to provide you with your requested service and will not distribute your information without your consent. We will never sell your personal information, nor will we ever transfer your data outside of the UK.
How Long Will We Keep Your Data
We will only retain your personal information for as long as is necessary to provide you with the service we collected it for. However, by law we must retain basic information about transactions (including Contact, Identity, and Financial Data) for a period of six years after the transaction for tax purposes.

Your Legal Rights
You have certain rights under Data Protection Laws with regard to your personal information, and these are as follows:
• Right to Information – You are entitled to be made aware of the contact details of the FTM GDPR controller, the purpose for which your information was collected, who has access to this information and why, how long this information is to be retained and how to withdraw consent, restrict or erase this information
• Right of Access – You are entitled to request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are dealing with it lawfully and correctly
• Right of Rectification – You can request correction of any personal data that we hold about you. You will need to supply verification of any change of data.
• Right of Erasure – You have the right to request erasure of all personal data where the data is no longer necessary for the purposes for which it was retained, the personal data has been unlawfully processed, you withdraw consent for the data to be retained, or where we are required to erase your data to comply with law.
• Right to Restrict Processing – We are required to stop processing data where you contest the accuracy of the data, where you wish to restrict the data rather than erase the data being collected, or where you object to the data being retained for direct marketing purposes.
• The Right to Data Portability – Under certain circumstances, you have the right to request to receive the personal data concerning yourself which you have provided in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller without hindrance.
• The Right to Object – You have the right, at any time, to object to FTM using your personal information for direct marketing purposes. You also have the right to object to FTM using your personal data for the interests of the FTM business. FTM will suspend all use of your data unless we are able to establish legal grounds for such usage

You are not required to pay for any of the above requests, and we will respond within one month to any request.

How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at the address above. You can also complain to the ICO if you are unhappy with how we have used your data:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

ICO Website: https://www.ico.org.uk