Due to the nature of the goods we sell, customers are responsible for the transportation of refunds. We can collect goods requiring a refund, however, a transportation charge (same as delivery charge for your delivery zone) and a handling charge of 15% will apply. Any items incorrectly delivered will be collected and replaced free-of-charge. Refunds can be requested through your dashboard or by calling us on 0203 917 4440 (option 1). You have 14 days to request a return/refund for non-faulty goods, and 30 days for faulty goods. Please click here to view full terms and conditions. Link to https://fulhamtimber.co.uk/terms-conditions
Please note that delivery is kerbside only, our drivers cannot assist with moving goods onto the property/site but may do at their own discretion. Person(s) must be on-site to accept any Fulham Timber deliveries.
Please note that grey zone areas shown on map and rest of the UK are subject to courier availability.