1. About us, the data collector
Fulham Timber Merchants Ltd, registered company number: 01800684.
Ellerslie Square Industrial Estate
Tel: 020 7738 3268
E-Commerce & Marketing Team:
1-2 Newman Road
T. 020 3917 4440 / 020 8665 8810
Date Protection Officer: Onur Levent
2. Your Privacy
In the event of doing business, handling any enquiries you may have made with us, or any other form of contact we may have, we will collect and process personal information about you. Collecting such information allows us to identify you as an individual, for example, your name, your email address or your telephone number.We take your privacy and rights very seriously and are committed to protecting both. We will use your personal information in accordance with any applicable laws and/or regulations that relate to data protection and privacy, including GDPR (EU General Data Protection Regulation).
This policy tells you:
- what personal information we collect;
- why we collect this personal information;
- how we will use it;
- how keep this information for;
- who else will see it;
- how you can contact us;
- your rights to the personal information that we hold, including your rights to obtain, change and delete this information.
When using our website we will also place cookies on your device – please see our Cookies page for more information about the cookies we use and how you can change your cookie settings.
3. Personal infomration we collect?
We collect the following types of personal information:
(a) Personal information we collect when you register with us
When you register with us, we will ask you for a number of pieces of information including:
- your name;
- your billing address;
- your delivery address;
- your email address;
- your telephone number;
- a password – please do not share this;
- whether you would like to receive information from us via email;
- if you are placing an order, you will be forwarded to PayPal or WorldPay who will also ask for your payment card number, expiry date and CVV number.
(b) Personal information we collect when you subscribe to our newsletter
When you subscribe to our newsletter, we will ask you for a number of pieces of information including:
- your first name;
- your last name
- your email address;
- your telephone number;
- whether you would like to receive information from us via email or SMS;
(c) Information we collect about how you use our website and apps
When you shop with us online, browse our websites or other third party websites where our adverts are shown, or use our apps, we will collect:
- information about any devices you have used (including the manufacturer, model and operating system, IP address, browser type and mobile device identifiers);
- cookies and information about your online browsing and purchasing behaviour and history on our websites and apps, your location, your product selection, and information about when you click on one of our adverts (including those shown on other organisations’ websites);
- information when you write a review;
- details of your purchases with;
- information when you ‘share’ any content from our website or social media pages.
If you register online with us, we may connect/link the information collected from you before registration and apply it to your account. We can also do this with any future information that we collect after registration.
4. Why do we ask for this information?
When you place an order we need your contact and payment information in order to take payment, proccess and fulfil your order. Especially in situations where we may need to contact you regarding your order. You can browse our website without providing us with any information. When you place an order we give you the option of registering or placing the order without registering. No matter which you choose, this information will be needed and collected. Registering allows you to view your past orders, and allows us to access this information quickly and easily.
You may also provide us with personal information via our contact forms, reviews, social media, survey responses or competition entries.
We will ask for or collect your information when you use our customer support services, including telephone support, email support and our live chat service.
You do not have to give us permission in order to use our website, however you will to place an order.
We ask for your permission to send you marketing and promotional material using your email address, postal address and telephone number, so that we can send you special offers, news, product samples, gifts, market research invitations, and other marketing material that we believe may be of interest to you. If you give permission, you will be able to withdraw it at any time by:
- emailing: firstname.lastname@example.org
- calling: 020 3917 4440 or 020 8665 8810
- writing to us at: 1-2 Newman Road, Croydon, Surrey, CR0 3JX.
5. How we use your personal information
In the table below, we have set out the reason and legal basis for collecting your personal information. The legal basis for each reason is that you have consented for the use of your personal information, or that we need it in order to perform a contract with you (such as a purchase), or that your personal information is nexessaru for our legitimate interests which are listed below.
- In order to communicate with you regarding an order you have placed;
Contractual necessity – we use your personal information in order to meet our obligations under our contract with you (for example, completing a delivery, or supplying you with a product).
- In order to ask you to leave a review on a product or feedback on the service you have received, also to respond to reviews/feedback;
Legitimate interests – we use your personal information to contact you so that we can ask you to provide feedback on purchases and/or service, and also to respond to reviews/feedback.
- General commication – such as, responding to your queries and or keeping you updated with any changes that could be of concern to you as a website visitor/user;
Legitimate interests – we use your personal information to keep you up to date with information about our services, and to respond to your queries such as quotation requests or general questions.
- In order to send you special offers, news, product samples, gifts, market research invitations, and other marketing material that we believe may be of interest to you;
Legitimate interests – we use your personal information to send you this information. In cases where we are required to by law, we will also ask for your consent before sending you this information.
- In order to review your purchase and website viewing history so we can provide you with tailored offers and a unique and relevant experience online;
Legitimate interests – we use your personal information to provide you with tailored offers and to offer you a more tailored and relevant experience when using our online services.
- In order to help us monitor, develop and improve the products we sell and services we offer. For example, calls to Fulham Timber Merchants Ltd may be monitored and/or recorded for quality and training purposes. You may also be sent market research requests via email (which you can opt out of via a link in the bottom of that email). If you raise a query (for example about a product, an order or about service you have received) while we still hold a recording of a telepohone call or email you had with us, we can investigate or answer your query by referring back to this call or email. This may mean that your call recording will be held until your query has been resolved;
Legitimate interests – we use your personal information to help us deliver the best service we possibly can and to quickly and efficiently resolve queries and/or issues.
- In order toimprove and measure the effectiveness of our marketing communications and online advertising. We sometimes compare limited information that we hold about you such as your email address or mobile phone number with third parties that also hold your information or have an existing online relationship with you in order to identify you as our customer and to enable us (or third parties on our behalf) to provide you with relevant marketing online. For example, we may compare your information with the information that social networking sites such as Twitter, Instagram, and Facebook hold on you, so that they can identify you as a Fulham Timber customer and hence tailor the marketing you receive from us via their sites and products.
Legitimate interests – we use your personal information to deliver you a tailored and more relevant experience when using such digital services, to help us understand the effectiveness of our advertising, and to make sure you see adverts that are most relevant to you.
- In order to provide, enhance and personalise your experience on our digital services provided from our web and mobile portals and applications;
Legitimate interests – we use your personal information to deliver you a tailored experience when using our digital services.
- In order to carry out security checks to protect against fraudulent transactions and to prevent and detect criminal activity;
Legitimate interests – we use your personal information to protect against unlawful activities. In some cases we may also be under a legal obligation to disclose your personal information (for example, to law enforcement agencies).
- In order to address any claims made against us.
Legitimate interests – we use your personal information to address any claims you make against us. In some cases we may also be under a legal obligation to disclose your personal information (for example, in connection with legal proceedings).
Our websites and app are not intended for children and we do not knowingly collect data relating to children.
6. How long do we keep your personal information?
We are required by law to keep your personal information only for as long as is necessary for the purposes for which we are using it. The period for which we keep your personal information will be determined by a number of criteria, including the purposes for which we are using the information, the amount and sensitivity of the information, the potential risk from any unauthorised use or disclosure of the information, and our legal and regulatory obligations.
7. Who do we share your personal information with?
We may disclose your personal information to third parties, including in the following circumstances:
- We use third parties to carry out certain activities on our behalf that involve the processing of personal information. For example, we may engage third party service providers to fulfil orders, deliver packages, send postal mail, SMS text messages and email, maintain and update our databases of customer details (including the removal of repetitive or incorrect information), analyse data to help us develop, provide and improve our services, provide marketing assistance, process payments and refunds, carry out surveys, provide customer service and handle claims. These third parties have access to personal information needed to perform their functions, but may not use it for other purposes. We may use the information we receive from third parties to supplement, improve and add to our databases of customer details, and for purposes such as credit checking and fraud prevention.
- We may share information that we hold about you (for example, your email address and information about your purchases) with third parties that also hold your information or have an existing online relationship with you in order to identify you and to enable us or other third parties on our behalf to provide you with relevant marketing online. For instance, we may share your information with social networking sites such as Facebook, Instagram, Twitter, YouTube and Google so that they can identify you as a customer of ours and can tailor the marketing we send you via their sites, applications, and products.
- We may pass your details to third parties (Experian) for the purpose of improving the quality and accuracy of our database, suppressing records for deceased people and movers, and for appending marketing information including for solvency and credit scoring purposes
- We may pass your details to third parties (Segmentify) for market research purposes and they may then contact you to request that you answer surveys, or to conduct research on our behalf.
- We may pass your details to a third such as Google who facilities the use of the data captured during a visitor’s journey through our site to enable functionality such as, analytics, and marketing communications.
- We may pass personal information to external agencies and organisations (including Euler Hermes, Experian, the police and other law enforcement agencies) for the purpose of preventing and detecting fraud (including fraudulent transactions) and criminal activity. These external agencies may check the information we give them against public and private databases and may keep a record of such checks to use in future security checks. We may also disclose personal information to the police and other law enforcement authorities in connection with the prevention and detection of crime.
- We may pass personal information to our insurers in the event that a claim is made or could be made against us.
- In the event that we sell or buy any business or assets, we may disclose personal information held by us to the prospective seller or buyer of such business or assets. If we or substantially all of our assets are acquired by a third party (or subject to a reorganisation within our company), personal information held by us may be one of the transferred assets.
- We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply any agreements we have with or otherwise concerning you (including agreements between you and us (or one or more of our affiliates); or to protect our rights, property or safety or those of our customers, employees or other third parties.
- We may share anonymous or aggregate data (such as aggregated statistics or other anonymised data) with third parties.
Links to external sites
Please note that third party websites and applications are not under our control. When you click through to these websites or access these applications you leave the area controlled by us. We do not accept responsibility or liability for any issues arising in connection with the third party’s use of your data (including your personal information).
Where will your personal information be processed?
Your personal information may be transferred to, and stored and processed in, one or more countries outside the European Economic Area (EEA), including countries which do not provide equivalent protection for personal information. In these circumstances, we will take reasonable steps to ensure that your personal information is adequately protected in accordance with the law. In relation to data stored and processed outside the EEA:
(a) Facebook operates a global infrastructure and they process data in both EU and US-based servers. This processing is supported by strict legal compliance for safeguarding any transfers of personal data outside of the EU. Facebook has certified certain products for which it acts as data processor under Privacy Shield, as explained further in its Privacy Shield announcement and certification (see www.facebook.com/about/privacyshield).
8. Your rights
You have the right to ask us to:
- Confirm what personal information we hold about you and provide you with a copy of that data;
- Correct any personal information that is inaccurate;
- Remove your personal information where there is no good reason for us to continue to hold that data;
- Temporarily stop using your information if you are questioning our right to use that data;
- Stop using your personal information unless we can demonstrate a valid reason why we need to continue to hold that data e.g. to support a product warranty;
- Stop using your personal information to send you marketing materials such as marketing emails, discounts or vouchers.
- Provide you with the personal information that you have provided to us, in a structured and commonly-used electronic format, or transmit that information directly to another company if that is technically feasible. This applies where we are using your personal information on the basis of your consent or because it is necessary to perform a contract with you (see How we use your personal information, above).
Our security procedures mean that we may request proof of identity before we are able to disclose your personal information to you or comply with other requests.
We want to make sure that the personal information we hold about you and your preferences as to how we contact you are accurate and up to date. If any of the details are incorrect, please let us know (details below) and we will amend them.
You also have the right to make a complaint to the Information Commissioner’s Office if you’re not happy with how we’ve handled your personal information. You can contact the supervisory authority at:
- Email: email@example.com
- Phone: 0303 123 1113 (local rate) or 01625 545 745
- Post: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
- Website: www.ico.org.uk
9. How to contact us?
To update your details or ask for a copy of your personal information:
- Data Protection Officer: Onur Levent
- Phone: 020 3917 4440 | 020 8665 8810
- Post: 1-2 Newman Road, Croydon, Surrey, CR0 3JX
- Email: firstname.lastname@example.org
10. Protecting your personal information
The transmission of information via the internet is not completely secure; this risk is common across the internet and not specific to our services. We cannot guarantee the security of your data (including your personal information) transmitted to our services; any transmission is at your own risk.
It is important for you to protect against unauthorised access to your password and to your computing device. Be sure to sign off and close your browser when you have finished your session. This will help to ensure that others do not access your personal information if you share your computing device or use a computing device in a public place such as a library or internet cafe.
11. Updates to this notice
We may update this notice from time to time. The latest version of this notice will be posted on our website.